Frequently Asked Questions

At The Pantry, we prioritise sourcing products that align with our commitment to community, quality, and diversity. The produce and a selection of arts and giftware come directly from the talented and generous members of the Mount Nebo & Mount Glorious community. 

The Pantry prides itself on a diverse selection of products, primarily sourced from the local community and complemented by carefully chosen items from a variety of other suppliers and social enterprises. This approach allows us to offer a wide range of goods, from fresh, local produce and artisanal crafts, to select items that meet our community's needs and preferences. Our goal is to provide a unique and thoughtful assortment that supports our mission of community sharing and engagement.

Due to the nature of our operations and the fact that food items are considered private sales facilitated by us, we cannot accept returns or provide refunds for food items. For non-food items, standard Australian Consumer Law applies, allowing for returns in specific circumstances, such as major faults.

The Pantry benefits from a generous arrangement with Elysian2, a business solutions software company, which allows us to operate within a shared space. As such, our opening hours align closely with standard work hours during the week, with extended availability during some after-hours to accommodate our community's needs. 

On weekends, The Pantry is staffed by dedicated volunteers, ensuring that we remain open and accessible for everyone as much as we can.

1. Introduction

Welcome to The Pantry at Mount Nebo. The Pantry is a community-centric platform and physical space designed to facilitate the sharing and selling of locally grown produce and curated non-food items by members of the Mount Nebo and Mount Glorious communities. By using our website or participating in our store, you agree to these Terms and Conditions.

2. Community Supplied Produce

2.1 Produce sold at The Pantry is supplied by members of the Mount Nebo and Mount Glorious communities. The Pantry acts as a facilitator for these transactions.

2.2 Sellers set their own prices for the items they offer, understanding that The Pantry retains a small fee of 10% from the sale price to cover operational costs.

3. Non-Food Items

3.1 Non-food items sold at The Pantry, including but not limited to clothes and giftwares, are subject to the Australian Consumer Law (ACL). These items come with guarantees that cannot be excluded under the ACL.

3.2 Buyers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Buyers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Food Items Sales Policy

4.1 All food items purchased at The Pantry are considered to be private sales between the seller and the buyer. The Pantry facilitates these transactions but is not a party to them.

4.2 Due to the nature of these transactions and the perishable nature of food items, we do not accept returns or provide refunds for food items once sold.

5. Use of The Pantry Website and Store

5.1 Users must not use The Pantry's website or physical store for any unlawful activity, nor to sell items that are not in keeping with the community ethos of The Pantry.

5.2 The Pantry reserves the right to remove any listings that are deemed inappropriate or not in the best interest of the community ethos.

6. Modifications to Terms

The Pantry reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or notification in our store. Your continued use of our services constitutes your agreement to such changes.

7. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

8. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us directly at The Pantry's physical location or through our website's contact form.

By engaging with The Pantry, either through the website or in-store, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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Community members interested in contributing can contact The Pantry directly through our website contact form or visit us during operating hours to discuss the process. We welcome a variety of produce and goods, subject to quality checks and space availability.

For Handmade or Crafted Goods:

• Local Production: All non-food items should be handmade or crafted within the local community or surrounding areas. This supports local artisans and small businesses, fostering a strong local economy.
• Quality and Craftsmanship: Goods should exhibit a high level of craftsmanship, durability, and function. Items should be designed and produced with care, reflecting the skill and dedication of the creator.
• Originality: We seek items that are unique and original, offering our customers a selection that stands out for its creativity and individuality. Products that tell a story or embody the spirit of the Mount Nebo community are highly valued.
• Eco-friendly Materials: Whenever possible, goods should be made using sustainable, eco-friendly, or recycled materials. This commitment to sustainability reflects our dedication to minimizing environmental impact.

For Food Produce:

• Freshness: All produce should be freshly harvested and in good condition to ensure the highest quality for our customers. Items should be free from spoilage, pests, and significant damage.
• Quantity: To efficiently manage stocking and ensure a worthwhile selection for our customers, we request that food contributions be of a significant quantity. For example, a contribution should consist of at least a box of 15+ lemons or an equivalent quantity for other types of produce.
• Seasonal Variability: We embrace the natural ebb and flow of seasonal produce, encouraging contributions that reflect the current season's bounty. This approach supports sustainability and provides our customers with the freshest, most nutritious options.
• Packaging: To reduce waste, we encourage minimal and eco-friendly packaging for all produce. Contributions should be presented in a way that is both hygienic and aligned with our environmental values.

General Considerations:

• Responsibility: Contributors are responsible for ensuring their goods meet these guidelines. The Pantry reserves the right to decline items that do not comply with our standards.
• Stocking and Sales: Placement and promotion of goods within The Pantry are at the discretion of our management team, aiming to highlight a diverse and appealing selection for our community.
• Collection of Unsold Items: Contributors should be prepared to collect any unsold goods within a specified timeframe. Perishable items not collected may be donated or disposed of responsibly.

By adhering to these guidelines, contributors play a vital role in The Pantry's mission to bring the community together through the sharing of local, sustainable, and high-quality goods and produce. Together, we can ensure The Pantry remains a cherished resource for all members of the Mountain community.

Perishable items that remain unsold by the end of their viable selling period may need to be disposed of. Contributors have the option to reclaim their unsold items before disposal by coordinating with The Pantry staff.

Contributors receive payment for their sold items, less a 10% operational fee, on a monthly basis. Payment details and arrangements are discussed and agreed upon when you begin contributing to The Pantry.

1. Introduction

Welcome to The Pantry at Mount Nebo. The Pantry is a community-centric platform and physical space designed to facilitate the sharing and selling of locally grown produce and curated non-food items by members of the Mount Nebo and Mount Glorious communities. By using our website or participating in our store, you agree to these Terms and Conditions.

2. Community Supplied Produce

2.1 Produce sold at The Pantry is supplied by members of the Mount Nebo and Mount Glorious communities. The Pantry acts as a facilitator for these transactions.

2.2 Sellers set their own prices for the items they offer, understanding that The Pantry retains a small fee of 10% from the sale price to cover operational costs.

3. Non-Food Items

3.1 Non-food items sold at The Pantry, including but not limited to clothes and giftwares, are subject to the Australian Consumer Law (ACL). These items come with guarantees that cannot be excluded under the ACL.

3.2 Buyers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Buyers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Food Items Sales Policy

4.1 All food items purchased at The Pantry are considered to be private sales between the seller and the buyer. The Pantry facilitates these transactions but is not a party to them.

4.2 Due to the nature of these transactions and the perishable nature of food items, we do not accept returns or provide refunds for food items once sold.

5. Limitation of Liability for Contributed Items

Elysian2 Pty Ltd T/A The Pantry, does not accept liability for any loss or theft of items contributed by local artists while these items are in our possession. While we take reasonable precautions to safeguard these items, artists contributing items to our shop acknowledge and agree that Elysian2 Pty Ltd T/A The Pantry will not be held liable for any loss, theft, or damage that may occur.

6. Use of The Pantry Website and Store

6.1 Users must not use The Pantry's website or physical store for any unlawful activity, nor to sell items that are not in keeping with the community ethos of The Pantry.

6.2 The Pantry reserves the right to remove any listings that are deemed inappropriate or not in the best interest of the community ethos.

7. Modifications to Terms

The Pantry reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or notification in our store. Your continued use of our services constitutes your agreement to such changes.

8. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

9. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us directly at The Pantry's physical location or through our website's contact form.

By engaging with The Pantry, either through the website or in-store, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.